Reference

Legal framework built around your account

Your account on cb777k operates under clear terms that protect both your deposits and your data.

Account SecurityData ProtectionPayment SafetyWithdrawal Verification
cb777k Legal framework built around your account
GET LEGAL HELP

How to contact us about terms or account issues

Team online

Live Chat Support

Reach our team directly inside your account dashboard. Ask about terms, account access, or payment disputes. Responses come within hours during active lobby time.

Account Help Portal

Visit the Help section inside your wallet to find answers about deposits, withdrawals, data requests and account closures. Guides are updated when policy changes.

Legal Inquiry Email

For formal requests about data access, deletion or account terms clarification, send a message with your account details. Allow 5–7 working days for a detailed response.

SAFETY BY DESIGN

How we protect your account and keep your data secure

Deposit Encryption

Every JazzCash, Easypaisa and Raast transaction is encrypted before it reaches our wallet system. Your payment method is never stored in plaintext. We confirm receipt within seconds of your transfer clearing.

Withdrawal Verification

Before any payout leaves your account to your linked bank or mobile wallet, we cross-check your identity and the receiving account. This step takes a few minutes and protects you from unauthorized transfers.

Personal Data Handling

We collect only what's required: your name, phone number, account credentials and payment details. No data is sold. We share records with our payment processors only to complete your transaction.

Cookie & Login Policy

Your login session is protected by secure tokens that expire after inactivity. Cookies track your lobby preferences and help us detect unusual account access. You can clear them anytime from your browser or device settings.

Account Closure & Data Removal

You can close your account anytime through the Account Settings menu. Transaction history stays on file for the period required by local law. Personal details are anonymized after that window unless you request earlier deletion.

Report a Legal Issue

If you suspect misuse of your account or have a dispute over a deposit or payout, contact our legal support team via live chat or email. We investigate within 10 working days and respond with findings.

Your legal and account questions answered

You'll need your full name, date of birth, phone number and a valid email address. For JazzCash, Easypaisa and Raast deposits, we confirm your account holder name matches the payment source. We never ask for passwords or PIN numbers outside the app.

Once your deposit clears into our wallet, it's held in a segregated account separate from our operating funds. You can withdraw it anytime to your original payment method. If a technical fault occurs, we reimburse the amount directly to your wallet within one working day.

Yes. Submit a data deletion request through Account Settings or email our legal team. We delete non-transactional personal details within 30 days. Transaction records stay archived for the period required by Pakistan law, then they're anonymized.

Your account remains open and your wallet balance stays intact. We may contact you if months pass without login activity to confirm the account is still yours. You can reactivate it anytime by logging in on any device—mobile, browser or app.

Contact live chat immediately if you notice unauthorized logins or unexpected withdrawals. We freeze the account while we investigate, reverse fraudulent payouts, and help you secure your login credentials with a new password.

Deposit and withdrawal limits depend on your payment method—JazzCash, Easypaisa and Raast each have their own daily ceilings set by the provider. You'll see your current limits when you open the wallet. Contact support to discuss higher limits after account verification.

If you're charged twice or a deposit fails to credit, report it within 7 days. We pull the transaction receipt and reimburse the error directly to your wallet or the original payment method within 3–5 working days.